New and Updated Course Descriptions

PSC 100 - Public Safety Telecommunicator

7 Credits

This is a first course for public safety telecommunicators and dispatchers. It covers operations of a public safety communications center, record keeping, how to communicate clearly in emergency situations, using 911 system communications equipment and communicating with diverse populations. Students successfully completing the course will be certified by the Association of Public Safety Communications Officers Institute.

New SUNY General Education:
SUNY - Critical Thinking and Reasoning Competency

MCC General Education: MCC-TL - Technological Literacy (MTL), MCC-VE - Values and Ethics (MVE)

Course Learning Outcomes
1.Identify components of a 911 emergency communications system.
2.Describe the roles of human or technical components of a 911 emergency communications system.
3.Evaluate incoming reports or requests for service.
4.Develop the appropriate fire, emergency medical services, or law enforcement response to public safety emergencies.
5.Analyze requests for service from diverse populations to acquire information related to an incident.
6.Demonstrate appropriate use of tools available to public safety telecommunicators for electronic communications, manual or electronic documentation and record keeping, accessing reference resources, or voice communications.
7.Discuss with a 911 caller to obtain the information necessary to initiate an appropriate public safety response.
8.Apply ethical decision making to all roles of a public safety telecommunicator.
9.Apply a systematic problem-solving approach to initiating the appropriate public safety response to a 911 call for service including acquiring information through listening and inquiry with the caller, determining the nature and scope of the caller’s problem as presented, evaluating the type of problem(s) in terms of a public safety rubric to determine and route the call information to the appropriate dispatchers.

Course Offered Fall, Spring